Candela Labs: Connecting the Dots Between Enterprise and Digital
End customers today have greater choice and demand a very different level of service and engagement. These expectations have been set not just by the customers’ experience with other insurance firms or banks, but also by the everyday experiences from ordering a pizza to buying a television online in just a few simple clicks. These new services have changed not just their expectations but also their behaviour, and the digital customer increasingly expects the same level of engagement from their insurer and their bank. Candela Labs takes an outside-in view, with the end customer at the heart of every solution. Today, digital is a way of life, and Candela Labs’ IP has been streamlined to meet the needs of the digital customer. Their strength lies in bridging the gap between the enterprise needs of insurers and banks, and those of the digital end customer.
The IP-led fintech firm provides smart business automation platforms and digital products for Insurance firms and Banks backed by deep domain knowledge. Candela Labs works with marquee insurers and banks - both traditional large providers and new age tech-driven firms. Over the last 20 years, they have developed deep and strong partnerships with clients, often spanning multiple regions.
Candela Labs’ Smart Process Automation Platform, powered by Robotic Process Automation and Industry-specific Process Accelerators built over several years of rich domain experience enables end to end, agile process automation and transformation for insurers and banks. These processes include new business, policy servicing and claims management, account opening, loans, KYC, and trade finance. The Product Configurator, one such Smart Process Application, reduces product launch time for insurers by 80 percent.
Their Customer Engagement Platform is focused on better servicing today’s customer. It provides an omni-channel experience, enabling seamless hand-off of customer requests via multiple channels that could include a call centre, website, mobile device or social media platform. The Customer Engagement platform leverages machine learning and predictive analytics to enhance the customer experience.
The Legacy Modernisation platform, Candela Labs’ most recent product, fast tracks the modernisation of legacy systems focused on maximising returns on existing client investments. It enables the creation of smart and sophisticated digital interfaces and APIs automatically from the old clunky green screens of the AS400 based core systems. This market leading IP provides a rapid return on investment to businesses through digitisation, enhanced productivity and efficiency, and systems that can be interlinked with ease.
Candela Labs is focused on solving today’s problems with tomorrow’s technologies including - Artificial Intelligence/ Machine Learning, Robotic Process Automation and Blockchain. They join the dots between enterprise and digital ensuring that technology initiatives are implemented from within the core of the business and have a real impact on outcomes.They also co-create solutions with their clients, enabling them to keep client needs at the forefront of their solutions.
Candela Labs has grown at over 50 percent year-on-year over the last 2 years, and today has a 325 plus workforce, with a global footprint extending across Hong Kong, Singapore, Malaysia, Indonesia, South Africa and India.
The Legacy Modernisation platform, Candela Labs’ most recent product, fast tracks the modernisation of legacy systems focused on maximising returns on existing client investments. It enables the creation of smart and sophisticated digital interfaces and APIs automatically from the old clunky green screens of the AS400 based core systems. This market leading IP provides a rapid return on investment to businesses through digitisation, enhanced productivity and efficiency, and systems that can be interlinked with ease.
Candela Labs takes an outside-in view, with the end customer at the heart of every solution
Candela Labs is focused on solving today’s problems with tomorrow’s technologies including - Artificial Intelligence/ Machine Learning, Robotic Process Automation and Blockchain. They join the dots between enterprise and digital ensuring that technology initiatives are implemented from within the core of the business and have a real impact on outcomes.They also co-create solutions with their clients, enabling them to keep client needs at the forefront of their solutions.
Candela Labs has grown at over 50 percent year-on-year over the last 2 years, and today has a 325 plus workforce, with a global footprint extending across Hong Kong, Singapore, Malaysia, Indonesia, South Africa and India.
