eOxegen: Connecting Dots in the New Insurance Ecosystem

CIO Vendor Today, technology plays an even more crucial role in improving businesses to attain a competitive advantage. In the digital era, insurance companies across the globe are seeking out newer technologies as well as digital transitions. Moreover, with savvy millennials rapidly filling up the consumer space, insurance companies are faced with a 'digital' first' urgency. Consequently, they are setting themselves on the path of complete digital transformation. Against the backdrop of the COVID-19 situation, the insurance industry is faced with a bigger challenge of continuing its operations in normal ways despite the disruptions caused by the pandemic crisis.

In this age of industry 4.0, with most sectors going digital, insurance industry stakeholders are looking to bring in innovation by replacing their legacy systems with online platforms. This digital initiative is driven by a need of improving customer/stakeholder engagement, lowering cost, and enhancing flexibility. eOxegen, significantly, offers a modular platform, designed to provide cutting edge, affordable and scalable IT solutions for stakeholders – Insured, Provider, and Payer – in the healthcare sector.

Moreover, eOxegen is designed to simplify and streamline the entire insurance process flow. It has been deployed in African and Asian markets, through its partners, serving over 35 million lives across these regions. This scalable solution is powered by protocol-driven processes and a Decision Support System, and has been designed to enhance Predictive Business Intelligence, Providing business benefits to stakeholders in the healthcare sector.

The eOxegen solution provides improved operational efficiency through automating tedious processes integrated into multiple core systems, thus enabling savings in time and cost. eOxegen's platform supports automating the entire compliance process by
highlighting the areas that need an update. The compliance module of the software also allows for the integration of interdependent modules such as audit management, regulatory compliance, and enterprise risk management, business continuity, and third-party risk management.

As a result, maintaining an auditable record for compliance officers becomes easier for insurance companies. For today's data-driven, fragmented environments, security analytics and defense response make up the core of eOxegen's platform. The integrated security solutions leverage AI, Cloud, and Orchestration technologies to recognize, understand and mitigate threats, helping securely transform the business.

A Robust and Easily Integrated Platform
eOxegen is a feature-packed and customizable solution, designed to streamline the entire insurance processing. The cloud-based plat-form is designed to facilitate the launching of an array of ready-to-use microservices. Based on an open integration framework and equipped with a Big Data analytics platform, eOxegen embodies flexibility, supporting development and customisation and configuration of health insurance product lines. eOxegen fully supports the integration of heterogeneous systems and the expansion of modules.

It is designed to be compatible with all vertical business systems, mainstream internet platforms, and microservice modules and capable of selecting desired deployment models automatically. As a result, it becomes easy for insurance companies to quickly and easily combine new business processes, product lines, and issuance/claim processes without IT support. Insurance companies can use the eOxegen solution in various modes - usage basis (SaaS on the eOxegen Cloud platform), or Licensed implementation on their in-house platforms.

Settling insurance claims can be a long and messy affair. Powered by a scalable claim engine, eOxegen minimizes the time and complexities involved in managing local/international health insurance claims with better tariff management to reduce cost and improve service for all stakeholders. Further, with the integration of a rule engine, eOxegen can help implement specialized rules for channels, parties, and products, speed up claims handling and calculation processes. Any user can configure the rule to perform a particular calculation of policy fees, the sum insured, and the claim amount. End users can also edit and maintain rates and rules.